Delivery Policy

Last updated: 2 October 2026

This policy explains where we deliver, how long it takes and what happens if something goes wrong in transit.

1. Where we deliver

We deliver to the United States, Canada, the United Kingdom, the member states of the European Union and Australia. Some products are not available in every country, and this is shown at checkout.

2. How our orders are fulfilled

Most products are shipped directly to you by our supplier and logistics partners, many of them in the United States. If you order several items, they may arrive in separate parcels on different days. Each parcel has its own tracking number.

3. Processing and delivery times

Orders are usually processed within 1 to 3 business days. Estimated delivery times after dispatch are:

The estimate for each product is shown on the product page and at checkout. These are estimates, not guarantees. Customs checks, carrier delays, public holidays and peak seasons can add time.

4. Shipping charges

Shipping charges, if any, are shown at checkout before you pay.

5. Customs, duties and taxes

International orders may be subject to import duties, taxes and customs fees charged by the destination country. Unless the checkout states that they are included, these are your responsibility and may be collected by the carrier before delivery.

6. Tracking

When your order ships we email you a tracking number. Tracking can take 24 to 48 hours to become active.

7. Your address

Please check your delivery address carefully. We are not responsible for parcels delivered to an incorrect address you gave us, but we will help you try to recover them.

8. Lost, late or damaged parcels

If tracking shows no movement for 7 business days, or your parcel has not arrived 10 business days after the latest estimated date, email info@superbliss.shop. We will investigate with the carrier and, if the parcel is lost, send a replacement or a full refund. If a parcel arrives damaged, keep the packaging and send us photos within 30 days of delivery.

9. Risk and ownership

Ownership passes to you once we receive full payment. Risk of loss or damage passes to you on delivery to your address, or to a person or place you nominate.